Terms of Service

1. Acceptance of Terms

By accessing or using vcrowd at app.vcrowd.ai, you agree to be bound by these Terms of Service. If you do not agree, do not use the service. If you are using vcrowd on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. Service Description

vcrowd is an AI-powered synthetic consumer research platform. It uses large language models to simulate diverse consumer personas and generate purchase intent analysis, survey responses, and research reports. The service allows you to define research parameters, generate virtual respondents, and analyze synthetic survey results.

3. Account Registration

To use vcrowd, you must create an account with a valid email address. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at michaelp@vcrowd.ai if you suspect unauthorized access to your account.

You must provide accurate and complete information when creating your account and keep it up to date.

4. Subscription & Payment

vcrowd offers multiple subscription tiers with varying levels of access and research capacity. Details of current plans and pricing are available on our pricing page.

• Subscriptions are billed monthly or annually, depending on the plan you select.
• Payments are processed through a third-party payment provider. By subscribing, you authorize recurring charges to your payment method.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial billing periods.
• We reserve the right to change pricing with 30 days' notice. Price changes will not affect your current billing period.

5. Acceptable Use

You agree not to use vcrowd to:

• Violate any applicable law or regulation
• Generate content that is fraudulent, misleading, or designed to deceive real consumers
• Present synthetic research results as real human survey data without disclosure
• Attempt to reverse-engineer, decompile, or extract the underlying models or algorithms
• Interfere with or disrupt the service, servers, or networks
• Resell or redistribute vcrowd as a service to third parties without written permission
• Use the platform to generate content that promotes violence, discrimination, or illegal activity

We reserve the right to suspend or terminate accounts that violate these terms.

6. Intellectual Property

Your content. You retain ownership of all research data, product descriptions, survey questions, and other content you provide to vcrowd. You grant us a limited license to process this content solely to operate the service on your behalf.

Generated results. Research reports, survey responses, and analysis generated by vcrowd based on your inputs are yours to use for your business purposes.

Our platform. The vcrowd platform, including its design, code, algorithms, methodologies, documentation, and branding, is owned by vcrowd and protected by intellectual property laws. These terms do not grant you any rights to our platform beyond the right to use it as a subscriber.

7. AI-Generated Content Disclaimer

vcrowd generates synthetic consumer research using artificial intelligence. This is an important distinction:

• Synthetic research results are generated by AI models, not collected from real human respondents.
• Results reflect patterns learned from training data and may not accurately represent any specific real-world population.
• Synthetic research is best used for early-stage screening, directional signal, and hypothesis generation — not as a replacement for validated human research in high-stakes decisions.
• AI models may reflect biases present in their training data, including cultural, demographic, and ideological biases.
• We provide confidence scores and methodology transparency, but we cannot guarantee the accuracy or completeness of any AI-generated output.

You are responsible for how you interpret and act on synthetic research results. We recommend complementing synthetic research with real human data for critical business decisions.

8. Privacy

Your use of vcrowd is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using vcrowd, you consent to the practices described in our Privacy Policy.

9. Disclaimers & Limitation of Liability

As-is service. vcrowd is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

No guarantee of results. We do not guarantee that synthetic research results will be accurate, complete, or suitable for any particular decision. The quality and relevance of results depend on many factors, including the inputs you provide and the current capabilities of the underlying AI models.

Limitation of liability. To the maximum extent permitted by law, vcrowd and its team shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the service. Our total liability for any claim related to the service shall not exceed the amount you paid to vcrowd in the 12 months preceding the claim.

10. Termination

You may close your account at any time by contacting us at michaelp@vcrowd.ai.

We may suspend or terminate your account if you violate these terms, engage in abusive behavior, or if we are required to do so by law. We will make reasonable efforts to notify you before termination, except in cases of serious violations.

Upon termination, your right to use the service ends immediately. We will retain your data for 30 days after termination to allow you to export it, after which it will be deleted in accordance with our Privacy Policy.

11. Governing Law

These terms are governed by and construed in accordance with applicable law. Any disputes arising from these terms or your use of vcrowd will be resolved through good-faith negotiation first. If a resolution cannot be reached, disputes will be submitted to binding arbitration.

12. Changes to Terms

We may update these Terms of Service from time to time. When we make changes, we will update the effective date at the top of this page. For material changes, we will notify you by email or through a notice in the application at least 30 days before the changes take effect. Your continued use of vcrowd after changes take effect constitutes acceptance of the updated terms.

13. Contact

If you have questions about these terms, contact us at:

Email: michaelp@vcrowd.ai
Website: vcrowd.ai